Terms Of Services


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern Neon Dream’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Neon Dream and “You” and “Your” refers to you, the client, visitor, website user or person using our website.



We claim all authority to change, adjust, add or eliminate parts of these terms whenever. Please check these terms consistently preceding utilizing our site to guarantee you know about any changes. We will try to feature any meaningful changes to you where conceivable. Assuming you decide to utilize our site, we will see that utilization as convincing proof of your arrangement and acknowledgment that these terms administer your and Neon Dream's privileges and commitments to one another.



“Seller” shall mean Neon Dream and its successors and assigns.

“Buyer” shall mean the Buyer or any person acting on behalf of and with the authority of the Buyer.

“Guarantor” means that person (or persons), or entity who agrees herein to be liable for the debts of the Buyer if a Limited Liability Buyer on a principal debtor basis.

“Goods” shall mean Goods supplied by the Seller to the Buyer (and where the context so permits shall include any supply of Services as hereinafter defined).

“Services” shall mean all services supplied by the Seller to the Buyer and includes any advice or recommendations (and where the context so permits shall include any supply of Services as defined supra).

“Price” shall mean the cost of the Goods as agreed between the Seller and the Buyer subject to clause 4 of this contract.



The Seller will give advanced plan ideas during the plan idea stage with the Buyer comprehensive of textual style type, size, colour choice and price estimate.

When the Buyer has chosen their preferred idea, the Seller will deliver last craftsmanship for endorsement again sent in digital design.

Whenever instalment has been made in full, the last fine art will be considered as affirmed and the Seller will start to create as per their time periods recently distinguished except if recently concurred.

Where more than one Buyer has gone into this arrangement, the Buyers will be together and severally obligated at all installments of the Cost.

Endless supply of these terms and conditions by the Buyer the terms and conditions are unalterable and must be cancelled as per these terms and conditions or with the composed assent of the administrator of the Seller.

None of the Seller's representatives or delegates are approved to make any portrayals, explanations, conditions or arrangements not communicated by the director of the Seller recorded as a hard copy nor is the Seller limited by any such unapproved proclamations.



The Goods shall be as described on the invoices, quotation, work authorisation, sales order or any other work commencement forms as provided by the Seller to the Buyer.



At the Seller's sole circumspection;

The Price will be the Seller's present cost at the date on delivery of the Goods as per the Seller's present Price list; or

The Price will be as demonstrated on invoices given by the Seller to the Buyer in regard of Goods provided; or the Seller may give notice to the Buyer whenever up to seven (7) days before delivery of increases to the Price of the Goods if changes are needed to be made to the Goods.

The Buyer comprehends that Goods won't be requested / created until the Seller has gotten full receipt installment.

Installment will be made with money or with a money order, or by bank check, or by direct credit, or online payment tools, or by some other technique as consented to between the Buyer and the Seller.

The Buyer comprehends that the Quote incorporates GST yet does exclude conveyance, establishment or some other related costs except if in any case indicated.

The Price will be expanded by the measure of some other expenses and obligations which might be pertinent, but to the degree that such charges are explicitly remembered for any citation given by the Seller.



The Buyer will make all arrangements important to receive delivery of the Goods at whatever point they are ordered for delivery.

The expenses of postage and any protection which the Buyer reasonably directs the Seller to incur shall be reimbursed by the Buyer (without any set-off or other withholding whatever) and shall be due on the date for payment of the Price. The carrier shall be deemed to be the Buyer’s agent.

Physical goods may be delivered by mainstream UK postal carriers and/or other reputable courier companies. Orders are processed promptly upon receipt of full payment. Delivery may take between 10 and 14 days after Goods are finalized, depending on the delivery option. Damaged or lost orders should be resolved with the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Neon Dream.

The failure of the Seller to deliver shall not entitle either party to treat this contract as repudiated. The Seller shall not be liable for any loss or damage whatever due to failure by the Seller to deliver the Goods (or any of them) promptly or at all.



The Seller will not refund any payments or accept any returns for Custom Order Products.

If the Goods arrive to the Buyer in a damaged state, the Buyer is required to notify the delivery agent and the Seller within 24 hours in writing inclusive of photography evidence of the damage to the Goods and associated packaging to verify. Failure to comply with this request and time frame will void the Seller obligations.

Due to the hand rendered nature of the Goods, they can be subject to variations and discolouration. The silicone used on the signs may naturally gradually fade over time due to light exposure, but will not effect the signs overall working order, or vibrancy of the LED when power is turned on.


Some variations in colour can also occur as a result of the computer screen and printer calibration. The Buyer acknowledges that these variations and discolouration are not a fault of the Products and accepts the potential of such occurrence.


The Buyer shall inspect the Goods on delivery and shall within forty-eight (48) hours of delivery notify the Seller in writing of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Buyer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery. If the Buyer shall fail to comply with these provisions the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.


The Buyer acknowledges that the Goods are for indoor use only unless agreed with Seller to create an outdoor use design.


The Buyer acknowledges that they have or will receive adequate instruction on the correct use of the Goods prior to delivery and accepts any liability, including all costs associated with repair or replacement of the Goods as a result of incorrect use.


The Seller offers a 2 year manufacturer’s warranty (“Warranty”) on the Goods, if LED lights need repairing. The Seller offers a 1 year warranty on the Goods if any attachments need repairing such as remote, transformer and receiver. The Seller will reimburse any delivery costs if repair is needed within the warranty policy.

The Warranty does not cover general wear and tear or damage as a result of misuse of the Goods.

The silicone will naturally gradually fade over time due to light exposure, this is not covered within the given warranty.

Should the Buyer arrange for a third party contractor to repair the Goods then they accept that any warranties have been voided.



Where the Seller has planned or designed Goods for the Buyer, at that point the copyright in those plans and drawings will stay vested in the Seller, and will just be utilized by the Buyer at the Seller's tact.

Alternately, in such a circumstance, where the Buyer has provided drawings, the Seller in its deal conditions may search for a reimbursement (the particulars and plan of the Goods (counting the copyright, plan right or other protected innovation in them) will as between the gatherings be the property of the Seller). Where any plans or details have been provided by the Buyer for make by or to the request for the Seller then the Buyer warrants that the utilization of those plans or particulars for the production, preparing, gathering or supply of the Goods will not encroach the privileges of any outsider.

The Buyer warrants that all plans or directions to the Seller won't make the Seller encroach any patent, enrolled plan or brand name in the execution of the Buyers request.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Neon Dream expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.



It is an essential pre-condition to you using our website that you agree and accept that Neon Dream is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.



To the furthest extent allowed by law, Neon Dream totally renounces all guarantees, communicated or suggested, including, however not restricted to, inferred guarantees of merchantability and readiness for a specific reason. Neon Dream gives no guarantee that the reports, merchandise or administrations will be liberated from mistakes, or that deformities will be amended, or that our site or its worker is liberated from infections or some other destructive parts.

While we, consistently attempt to have the most exact, dependable and exceptional data on our site, we don't warrant or make any portrayals with respect to the utilization or the aftereffect of the utilization of any record, item, administration, connection or data in its site or concerning their rightness, appropriateness, precision, dependability, or something else.

It is your sole duty and not the obligation of Neon Dream to bear any expenses of overhauling, fixes, or rectification. The material law in your state or region may not allow these avoidances, especially the rejections of some inferred guarantees. A portion of the above may not concern you yet you should guarantee you know about any danger you might be taking by utilizing this site or any items or administrations that might be offered through it. It is your duty to do as such.



At neondream.io, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adheres to the Privacy Principles. Please read our separate Privacy Policy carefully.
You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. NeonDream.io’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Neondream.io collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.




NeonDream.io does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.



NeonDream.io may be required, in certain circumstances, to disclose information in good faith and where NeonDream.io is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.



On the off chance that you are occupied with making similar products or administrations to give them to an expense to clients, regardless of whether they be business clients or homegrown clients, at that point you are a contender of NeonDream.io. NeonDream.io explicitly prohibits and doesn't allow you to utilize or get to our site, to download any archives or data from its site or acquire any such records or data through an outsider. Assuming you breach this term, NeonDream.io will consider you completely responsible for any misfortune that we may sustain and further consider you responsible for all benefits that you may make from such unpermitted and inappropriate use. NeonDream.io maintains whatever authority is needed to prohibit and deny any individual admittance to our site, administrations or data in our sole attentiveness.



These terms and conditions represent the whole agreement between you and NeonDream.io concerning your use and access Neon Dream’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.



Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.



This agreement and this website are subject to the laws of the UK. If there is a dispute between you and Neon Dream, that results in litigation then you must submit to the jurisdiction of the courts.