Delivery Information

Delivery may take between 10 and 14 days from the finalization of artwork by the Buyer; depending on the delivery option, and will always be sent with tracking information which we will forward to you as soon as your goods are dispatched.

If within the warranty policy (you can find the warranty policy on our Terms Of Services page) your goods will need repairing, we will reimburse the delivery costs to and from our workshop, and forward you a  returns label. You can find more information about our returns policy on our Refund Policy page.

Neon Dream shall not be liable for any loss or damage to the goods due to issues with the postal carrier; If you have any problems with postage, we advise you to contact the postal carrier first to resolve the issue.